Refund Policy

Effective Date: September 29, 2026

App Subscription

• You may cancel your subscription at any time in the app, with no email or call: Profile › Account & billing › Cancel subscription (or Cancel trial during a free trial). Cancellation takes effect at the end of your current billing period, and a trial cancelled before it ends is never charged.
• No partial refunds are provided for unused subscription time.
• EU customers: You have a 14-day right of withdrawal from the date of purchase. Contact support@theartofpractice.com to request a refund within this period.
• If you accessed or downloaded the digital book or Masterclass during the 14-day period, the right of withdrawal for that digital content is waived upon access.

Becoming a Natural Workshop Membership

• The Becoming a Natural workshop membership is time-limited. You must complete the core lessons (lessons 1 to 4) within 5 days of purchase.
• If you do not complete the core lessons within that window, your access is automatically removed and your purchase is automatically refunded to your original payment method.
• Completing the core lessons within the window unlocks the bonus training and lifetime access to the workshop.

Digital Book (PDF)

• Once the digital book has been delivered (downloaded or accessed), it is non-refundable due to the nature of digital content.
• EU customers: The 14-day right of withdrawal applies unless you have already accessed or downloaded the content.
• If you experience technical issues accessing your book, contact us and we will resolve the issue or provide a replacement.

Print Book

• Print books are produced on demand by our fulfillment partner (Lulu). Once a print order has been submitted for production, it cannot be cancelled.
• If your print book arrives damaged or defective, contact us within 14 days of delivery with a photo of the damage. We will arrange a replacement at no cost.
• If your print book does not arrive within the estimated delivery window, contact us and we will investigate with the fulfillment partner.
• We are not responsible for customs duties, import taxes, or fees imposed by your country on international shipments.

Audiobook

• Once the audiobook has been delivered (downloaded or accessed), it is non-refundable due to the nature of digital content.
• EU customers: The 14-day right of withdrawal applies unless you have already accessed or downloaded the content.

Coaching Sessions

• Coaching sessions are provided by independent coaches, not by The Art of Practice. Cancellation and refund policies for coaching sessions are set by each individual coach and are shown in full on the agreement before you pay.
• Cancelling before the session. The exact cancellation terms are shown in full on your agreement before you pay, and those terms are what govern. Coaches choose from three standard policies. Flexible: a full refund up to 24 hours before, half up to 6 hours before, none after that. Standard: a full refund up to 48 hours before, half up to 24 hours before, none after that. Strict: a full refund up to 7 days before, half up to 3 days before, none after that. A coach who cancels a session refunds it in full. Where a coach agrees different terms with you, those appear on the agreement in the same place and replace the standard ones.
• The window after a session. For a set period after a session's scheduled end, 24 hours unless your agreement says otherwise, either of you can report what happened. During that window the coach's payout is held. If you report that the coach did not show up, the session is refunded to you in full, automatically. If the coach reports that you did not show up, what happens follows the policy on your agreement, which is normally no refund. If neither of you reports anything, the session counts as held and the payout is released.
• Reporting a problem. You can report a problem with a session within 7 days of it being marked complete. We review the report, may ask the coach for their side, and may use Stripe's refund tools where a refund is warranted.
• Our dispute resolution is provided as a convenience and our decision is final. It does not affect your statutory rights, including the EU/EEA right of withdrawal set out below.

Coach Digital Products

• Refunds for digital products sold by coaches are subject to each coach's individual refund policy.
• Contact the coach directly for refund requests on their products.

EU/EEA Right of Withdrawal

If you are a consumer in the European Union or EEA, you have a 14-day right to withdraw from a distance contract without giving a reason. The period runs from the day the contract is concluded (subscriptions and digital content/services) or, for physical goods such as a print book, from the day you take physical possession of the goods.

You can exercise this right in any of the following ways:

• In the app: open Account → Right of Withdrawal and use the "Withdraw from a contract" function, which lets you select the contract, write your statement, and confirm in a dedicated step.
• By email: send a clear statement from your account email to support@theartofpractice.com.
• By any clear declaration: any unequivocal statement of your decision to withdraw is sufficient; use of the EU model withdrawal form is optional.

We will acknowledge your withdrawal without undue delay on a durable medium, reproducing your statement and recording the exact date and time we received it. Where the right applies, we reimburse all payments within 14 days using your original payment method.

Digital content and services started early: if you asked us to begin a service or supply digital content before the end of the withdrawal period and expressly consented and acknowledged the loss of the right once access or performance began, the right of withdrawal no longer applies to that content or service.

How to Request a Refund

Contact us at support@theartofpractice.com with your account email and a description of your request. We will respond within 5 business days. Approved refunds are processed within 14 days to the original payment method.